Roles of Key Team Members

Every role within your improvement team is vital to the success of delivering ‘harm free’ care within your organisation. Only teams who work collaboratively – sharing the decision making process and agreeing what changes you will need to make – will achieve the overall aim of a 95% reduction in the 4 harms by December 2012.

However, there are 3 very important roles you will need to assign to the right people in order to drive the plan forwards – these include a day-to-day team leader, clinical leader and a data collection contact. To help you decide what personal attributes you need to look out for in these key members, here is a brief overview of the roles.

Day-to-day team leader

As discussed in Step 1 within our Make it Happen section, your day-to-day team leader is the critical driving component of your improvement plan. Your team leader will ensure that changes are tested and implemented and help with the facilitation of data collection.

Personal attributes:

  • From a clinical or managerial position with a working knowledge of patient safety.
  • Able to organise and co-ordinate a functioning team that works at an accelerated pace.
  • Able to negotiate with senior leaders and get dedicated time to deliver the plan.
  • Good communication and co-ordination skills to liaise with all of your teams.

Clinical leader

Your clinical leader should have the authority to help remove any barriers that may affect the aims of your team. They will be vital in helping to spread the changes you make in your pilot phase out into your whole health economy once your processes have been tested and measured.

Personal attributes:

  • Be a valued member of the team – able to participate in meetings and activities.
  • Be able to cross traditional intra-departmental lines to improve infrastructure.
  • Good communication skills and able to work in a collaborative way.

Data collection contact

Measurement is a crucial part of delivering ‘harm free’ care. It’s your team’s way of celebrating the changes you’ve made and the successes you have had. By measuring the changes you make you will quickly be able to identify what is and isn’t working so you can move forward at a far greater pace.

Personal attributes:

  • Have an interest in the process of data being measured and the outcome.
  • A basic knowledge of your organisations data collection systems and the methods for completing the audit.